Carrier News

Memorial Hermann announces Operational Changes, Reminders and Resources for the Health Plan


Member or Employee Level Membership Changes

Effective April 1, 2018 all member or employee level changes will need to be make using the Employee Enrollment form and emailed to


2018 Billing Changes effective January 1st 2018

Effective January 2018 Bill Invoice Production Date moved from the 10th of the month to the 18th of the month. The due dates and the length of our grace period remains the same. Adjustments must be submitted by the 15th of the month to be recognized in the current billing cycle.

All ACH Payments will be processed on the first of the month they are due.

 Old TimelineNew timeline
Invoice Production10th 18th
Invoice Mail Out11th - 15th 21st - 25th
ACH Run1st of the Month1st of the coverage Month

Small Group PPO Eligibility

Memorial Hermann made the decision in the Fall of 2017 to offer Small Group PPO plans to all eligible employees, regardless of residency, for new and renewal business. Click here to get the Underwriting Guidelines and Small Group Eligibility Map


Urgent Care vs. the ER

Memorial Hermann has developed an Urgent Care vs. Emergency Room guide to help clients make informed decisions regarding the setting of their care. This might be something to include when enrolling or renewing your Memorial Hermann clients.

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